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Useful information about the Hotel New Elvezia in Ascona

Would you like to find out more about our hotel? Here you will find frequently asked questions and their answers.

If any information about the hotel or your stay in Ascona is missing, please contact us using our contact form or call us (+41 91 791 15 14).

Arrival & departure

Check- In is possible from 8 am to 9 pm. The rooms are guaranteed to be ready for occupancy from 3 pm.

If you arrive outside of the check-in times, please contact us at least 48 hours before your arrival day on +41 91 791 15 14 or via our contact form.

Check-out must be done by 11.00 am.

The reception team is there for you between 8 am and 10 pm. From 10 pm to 8 am your call will be diverted to an external on-call service.

The reception is open daily from 08.00 am to 17.00 pm for questions and information. In the event of a late check-in, outside reception hours, the restaurant staff will be happy to help you and give you all the necessary information and your key. Please note: if the restaurant is closed, the reception will be permanently closed at 5 pm (opening hours of the restaurant).

From the nearest bus stop “Ascona Centro” you can walk to the hotel in two minutes via Via Collegio, directly behind the bus stop.

For more information please contact the reception.

Regardless of whether you arrive before check-in or want to enjoy your last day of your stay to the fullest, you have the option of leaving your luggage at reception.

The hotel does not have its own parking spaces. There are very few public parking spaces (blue zone) at the entrance to Ascona. You can find additional paid parking spaces at Coop, Migros or in the old port.

To receive the discount reserved for hotel guests, please download the Parking Pay App and register as follows before arriving at the parking lot.

  1. Register on the app by entering your car number plate
  2. Log in to the application
  3. Select location: Ascona 6612
  4. Select zone/parking lot: Autosilo Comunale
  5. Select: Permit
  6. Select: Abbonamento Turistico
  7. Select how many days you are staying, remembering to add a day as the subscription will expire at midnight on the day of departure
  8. Select payment method

If you arrive with a lot of luggage, you can unload it in front of the hotel. Please contact us for information on how to get to the hotel.

The taxi rank is in front of the police station in Ascona. Taxis can also be ordered by phone. For further questions please contact our team.


It is best to book via our website – it isn’t cheaper on no other platform. We assure you that with our «Best Price Guarantee».

It is the best to contact us directly with your group reservation via our contact form or by telephone (+41 91 791 15 14).

You can change bookings via your booking provider (e.g. or directly with us by phone or email.

Cancellations up to 3 days before arrival are free of charge. Later cancellations and no-shows will be charged 100% of the total price.

You can present vouchers and promo codes directly at the hotel when paying.

Good news: You can not only redeem your voucher in our partner hotels, but in all Gastrag locations. Papa Joe’s Restaurant in Ascona is located directly below the hotel on the ground floor.

Our partner hotels are:
Hotel California in Zurich
Hotel Pickwick in Lucerne

Our restaurants & pubs:
Mr. Pickwick Pubs
Papa Joe’s
Mister Wong
Da Roberto and Da Ernesto
Restaurant Kohlmanns

Payment & Rates

We accept the following payment options: Visa, AMEX, Eurocard/Mastercard, Maestro, Postcard, Reka checks and cash in Swiss francs and euros (notes only).

The credit card is only used as a guarantee when booking through our website. The Payment can be made directly at the hotel during your stay.

The credit card is only used as a guarantee when booking via our website, but is necessary for this.

The Payment can be made directly at the hotel during your stay using any of the payment methods we accept.

Best Price Guarantee states that the room price cannot be found cheaper on any other website than on our own website – we guarantee that. You may find the same price on another booking platform, but there are no cheaper offers.

In addition, if you book through our own website, we do not have to pass on any fees to third parties.

The prices for our rooms are double room prices, for the addition of a third person we charge CHF 40.- per night.


We ask you to change your money at the bank. If you would like to settle your bill in a foreign currency, we also accept euros at the current hotel rate.

Various banks and the post office are not far from the hotel. For more information please contact the reception.

No, we do not offer laundry service.

The rooms are cleaned once a day.

Would you like to remain undisturbed? Use the red stop sign and hang it on the outside of the door.

We do not offer room service. However, you are welcome to get something from the Papa Joe’s restaurant on the ground floor and enjoy it in your room.

Locations that are classified as Swiss Lodge offer all the core services of the hotel industry, but sometimes in a different way. Compared to the hotel industry, Swiss Lodge locations do not necessarily offer a shower and toilet in all rooms. Wardrobes and TV device are also no minimum requirements. In the Hotel New Elvezia, however, all rooms have their own bathroom with shower and toilet, as well as a television and wardrobe. However, the certification shows that we meet the safety, condition and maintenance requirements according to the hotel industry.

Further information can be found on the HotellerieSuisse website.

For excursions or visits, please contact our team or get information from Ascona-Locarno Tourism in Viale Papio 5 in Ascona (opposite the post office) or online at

The pier for various excursions across Lago Maggiore is only a 1-minute walk from the hotel. For more information, please contact the reception team.

You can find out more about other experiences and current events on our website.


Our breakfast offer includes a continental breakfast buffet.

You can add breakfast directly when booking.

The breakfast buffet is served daily from 8 am to 10.30 am in the restaurant on the ground floor.

You can enjoy great American food such as juicy burgers, delicious spare ribs or the popular fajitas for lunch and dinner in the Papa Joe’s Restaurant, which is located on the ground floor (

For all our hotel guests we grant a 10% discount on the entire offer in the in-house Papa Joe’s Restaurant (except for alcoholic beverages).

The Hotel New Elvezia is located directly on the lake promenade with numerous bars and restaurants.

Our recommendation for a successful start to the evening: Experience the typical Caribbean feeling in our in-house Caribbean Bar on the ground floor and enjoy a delicious cocktail with a view on the lake! (

Room equipment

The Hotel New Elvezia has 20 rooms. All information about our rooms and prices can be found here.

Free WiFi is available throughout the house. For more information please contact the reception.

All our rooms are equipped with bath/toilet, hair dryer, shampoo/shower gel, fridge, flat screen TV, radio and free WiFi.

In each room there is also a Nespresso coffee machine and a kettle with various types of coffee and tea for free use.

All rooms are equipped with a safe. Please read the user manual carefully and secure your valuables. We assume no liability.

In the bathroom you have towels available. If you need more towels, you are welcome to report this to the reception.

Additional pillows and duvets can be obtained from the reception.

You can buy toothbrushes and shaving sets from us.

All rooms have a minibar with free Arkina water in it.

For Switzerland you need a 2-pin adapter (type J). Please bring this with you.

Unfortunately, the hotel does not have barrier-free rooms.

Children from 0 to 3 years stay with us for free. We also have baby cots, which we will be happy to provide on request. Children aged 4 to 12 stay with us in the hotel for CHF 35 per child and night.

Yes, dogs are allowed in all of our rooms, but must not be left alone in the room.

Dogs are charged at a flat rate of CHF 10 per day.

Smoking is prohibited by law throughout Switzerland to protect employees in publicly accessible rooms. Smoking is also not permitted in the hotel rooms.

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